BMC HealthNet Plan | Contact Us | Senior Care Options Massachusetts

We’re Here to Help

For assistance with claims, billing or member ID card questions, please call or write to Boston Medical Center HealthNet Plan Senior Care Options (SCO) Member Services.

Providers, please direct your questions to your Provider Relations Consultant.

Please be advised that due to COVID-19 (novel coronavirus) and as a public health measure, we are not able to support walk-in member inquiries at this time. We apologize for the inconvenience. Please contact Member Services if you need assistance.

Method	Contact Information
CALL	1-855-833-8125 if you are a current member 1-855-833-8124 if you would like to learn about becoming a member Calls to these number are free. Interpreter services and alternate format materials are available upon request. Member Services also has free language interpreter services available for non-English speakers.
TTY/TDD	711
HOURS	8 A.M. to 8 P.M. Monday through Friday 8 A.M. to 8 P.M. seven (7) days a week from October 1 - March 31
FAX	1-617-897-0884
WRITE	Boston Medical Center HealthNet Plan Attn: Member Services 529 Main Street, Suite 500 Charlestown, MA 02129