Contact Us

We’re Here to Help 

For assistance with claims, billing or member ID card questions, please call or write to Boston Medical Center HealthNet Plan Senior Care Options (SCO) Member Services.

Providers, please direct your questions to your Provider Relations Consultant


Contact Information


1-855-833-8125 if you are a current member
1-855-833-8124 if you would like to learn about becoming a member

Calls to these number are free. Interpreter services and alternate format materials are available upon request.

Member Services also has free language interpreter services available for non-English speakers.




8 A.M. to 8 P.M. Monday through Friday
8 A.M. to 8 P.M. seven (7) days a week from October 1 - March 31




Boston Medical Center HealthNet Plan

Attn: Member Services 

529 Main Street, Suite 500

Charlestown, MA 02129

Please Note: E-mail may not be encrypted and may be accessed and viewed by other Internet users without your knowledge while in transit to us. For secure communication, please register or login to the member portal or provider portal.